Frequently Asked Questions
Everything you need to know about our authentic Portuguese flavors.
How do you ensure the freshness of perishable items during shipping?
All perishable goods, such as cheeses and cured meats, are packed in insulated thermal bags with reusable ice packs to maintain the ideal temperature throughout the journey.
Do you offer international shipping outside of Portugal?
Yes, we ship our authentic Portuguese products worldwide. Shipping costs and delivery times vary depending on the destination country and are calculated at checkout.
What should I do if my order arrives damaged?
If your items arrive damaged, please take photos of the packaging and the product immediately and contact our support team within 24 hours of delivery for a replacement or refund.
Are your products sourced directly from local Portuguese producers?
Absolutely. We work directly with small-scale artisanal producers and established local brands across Portugal to ensure you receive the most authentic flavors.
Can I track my order once it has been dispatched?
Yes, as soon as your order leaves our warehouse, you will receive an email with a tracking number and a link to monitor your shipment's progress in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and popular local payment methods like MB WAY for our customers in Portugal.