Returns & Exchanges
At Shopportuguese, we want you to enjoy the authentic flavors of Portugal; however, due to the perishable nature of food items, returns are only accepted for damaged or incorrect products within 7 days of delivery. Please ensure all original packaging is retained to facilitate a smooth resolution process.
Contact Support
Email our customer service team with your order number and clear photos of the damaged or incorrect food items.
Wait for Approval
Our quality control team will review your request within 48 hours to confirm if it meets our health and safety return criteria.
Prepare the Package
If a return is required, safely pack the items in their original box with all protective materials to prevent further spoilage or damage.
Receive Refund or Replacement
Once we verify the issue, we will issue a full refund to your original payment method or ship out a fresh replacement at no extra cost.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing